Why Having Around-The-Clock Support from Your Hosting Company is Crucial

January 2020

There’s a lot to consider when shopping for a dedicated server. From hardware specifications and pricing to data center security and customization options, you want to find a web host that checks off every box on your list. However, some factors you won’t want to overlook are web hosting support, technical support, and customer service.

The Importance of 24/7 Support

Ideally, you’ll want to find a hosting company that offers technical support 24 hours a day, seven days a week, and 365 days a year. That way, if you need assistance or run into a problem with your hosting, you can get in touch with someone right away to begin working on a resolution. This is especially important if you experience a server issue that prevents visitors from accessing your website. In this situation, available and responsive support can make all the difference.

In addition to having reliable support, your hosting company’s staff members must be properly trained to assist you. Therefore, as you shop around for a hosting service, don’t hesitate to ask about the training and certification requirements for support staff. You want to make sure that the professionals assisting you are able to resolve your issues as quickly (and effectively) as possible when they arise.

What Would Happen if Your Server Crashed?

To demonstrate the importance of around-the-clock support, take a moment to consider what would happen if your server crashed and you were unable to get in touch with someone to assist you. Perhaps the server downtime occurred after business hours or on a weekend or holiday.

In this case, you’d probably need to wait until the next business day to receive assistance from your hosting company. In the meantime, your website may be completely inaccessible. This can not only harm your site’s reputation but may also result in lost profits and revenue.

Choosing a Web Hosting Company

Finding a hosting company that offers around-the-clock support is crucial for protecting your company’s reputation and avoiding lost income. As you shop for a hosting company, you should also ask which methods are available for contacting customer service. Being able to specify whether you’d prefer to be contacted via phone, e-mail, or another avenue adds further personalization to your experience. Plus, it can make your life easier if you ever do need to get in touch with support for any reason.

Unparalleled Customer Support from ReliableSite

ReliableSite understands the importance of being able to get in touch with a professional when you have questions or concerns about your hosting plan. That’s why we offer dedicated server support 24 hours a day, seven days a week, and 365 days a year with no stipulations or compromises. You’ll never have trouble getting ahold of us when you need us, and we’ll strive to resolve your issues as quickly as possible.

Ready to make the switch to ReliableSite? Contact us today to get started.