You rely on your dedicated server to keep your site up and running in just about any scenario. Unfortunately, server downtime can happen for any number of reasons, ranging from a large influx of web traffic to something more malicious, like a DDoS attack. Hopefully, you’ll never be in a situation where your site’s server experiences downtime. If you are, however, knowing the right steps to take can help minimize the amount of downtime you (and your site visitors) are forced to endure.
1. Contact Your Hosting Company ASAP
The first step you should always take when your site’s server appears to go down (or is even just showing signs of going down) is to contact your hosting company as soon as possible. Hopefully, you have opted for a hosting company like ReliableSite that offers 24/7 customer and technical support. Otherwise, you may have a hard time getting through to your web host until their next office hours, which will prolong your downtime.
2. Reach Out to Your Website Visitors
Next, find a way to reach out to your website’s regular visitors, so you can let them know what’s going on. If you have a site social media page, it’s a good idea to post on social media that you’re aware of the server downtime and are actively working to fix the problem. This will help keep your visitors informed and reassure them that the issue is being addressed, rather than just leaving them in the dark.
3. Take Measures to Protect Against Security Breaches
Your site is more prone to security breaches and other problems when your server is down, so now is a good time to revisit your server security and make sure everything is being handled properly. Specifically, you’ll want to be on the lookout for signs of security breaches, such as files moving or disappearing from your server and passwords/user authentications being changed. Report any suspicious activity (along with screenshots, if possible) to your hosting company right away.
4. Retrieve Your Latest Server Backup
Hopefully, you have been taking the time to back up the files and data on your server regularly (once a day or even once a week is better than nothing). If so, you should be able to restore any files or data that may have been compromised in a data breach by simply retrieving your last server backup. This is something that your server host may also be able to help you with, if you’re unfamiliar with the process. If you don’t regularly back up your data, this is something you’ll definitely want to start doing from now on.
Experiencing server downtime is always a headache, but when you select the right server and hosting company to suit your needs, you can enjoy greater peace of mind and reliability. At ReliableSite, we take great pride in our server offerings, so contact us today to find out more about what we can do for you.