How Dedicated Hosting Can Benefit Professional Call Centers

June 2020

Dedicated servers can be used for a variety of practical applications, including hosting websites, company emails, online games, and video streams. But did you know that dedicated hosting can also be beneficial for call centers? Specifically, a dedicated server can be used to place and receive high-quality phone calls through a Voice over IP (VoIP) system.

Let’s take a closer look at how dedicated servers can benefit professional call centers across all industries.

1.     Customized Service

Whether you’re looking for better-quality phone service for a small, privately owned call center or a large corporation, a dedicated hosting company can deliver. Unlike a traditional phone service provider, a dedicated server host makes it easy to fully customize your plan to suit your business’s specific needs.

Dedicated servers come with a variety of customization options, giving you the flexibility you need to truly benefit from your hosting service. For example, you can customize your VoIP to allow a variety of web-connected devices to answer and make phone calls. These devices could include traditional phones, laptops, computers, smartphones, and even tablets. Dedicated hosting for VoIP systems also makes it easy to send and receive faxes, set up conference calls, stream video calls, and more.

2.     Fewer Expenses

It’s no surprise that call centers often face hefty phone bills. But what if your company could avoid having to pay for phone service altogether? With dedicated hosting and a VoIP system, you can save a significant amount of money by eliminating the need for a contract with a phone company. In a sense, VoIP allows you to become your own phone service provider. Therefore, the only associated cost you’ll have to pay is your dedicated server fee.

If you choose to move your operations over to computers or tablets, you can also cut down on equipment costs, as you won’t have to purchase additional landline phones. Plus, many call centers enjoy increased productivity when using a VoIP, which could improve your bottom line as well.

3.     Greater Reliability

Beyond the cost-effectiveness and versatility of dedicated servers, this type of hosting also provides unparalleled reliability. A reputable hosting company can offer guaranteed uptime, meaning your call center can stop worrying about outages and other issues that may affect your business. And because downtime typically results in fewer conversions, this reliability can help boost your profits as well.

Many hosting companies, like ReliableSite, even offer a 100 percent uptime service level agreement. This guarantees monthly network, power, and cooling availability to all clients – which can provide you with even more peace of mind.

Ready to Enjoy the Benefits of Dedicated Hosting? Reach out to ReliableSite

While setting up a VoIP service through a dedicated server may seem intimidating at first, making the switch is easier than you think. And, luckily, the ReliableSite team is here to help you throughout the entire process. For more information about how a dedicated server can benefit your call center, or to set up your dedicated hosting plan, contact us today!