Why Customer Service Is the Key to Success in Reseller Hosting

October 2022

Looking for a way to expand your service offerings as a web designer or developer? Getting involved in dedicated server reselling can be a wise choice. ReliableSite is proud to offer dedicated server reselling to help you generate additional income for your business while enjoying some extra perks for yourself.

If you’re interested in offering dedicated reseller hosting to your customers, you’ll need to provide excellent service to set yourself up for success.

What Is Reseller Hosting?

If you’re unfamiliar with the concept of dedicated server reselling, here’s how it works: You partner with a dedicated hosting company (such as ReliableSite) that offers this type of program. Once you are accepted into the program, you can begin selling repackaged versions of the hosting company’s dedicated server plans. In turn, you can bring in additional income to your existing web design or development business while offering your clients the direct and quality hosting services they likely need.

While these programs can vary in how they are set up, ReliableSite’s program allows you to get started with zero monthly fees or up-front costs. There are also no minimum sale requirements, so it’s easy and free to join!

The Importance of Customer Service in Dedicated Reseller Hosting

Offering your clients the highest quality customer service is a must when involved in dedicated server reselling. After all, if your client has a question or concern about their web hosting plan, they will need a swift response from you. If they can’t count on this, they may look elsewhere for their web hosting needs – and you may lose out on business.

Customer Service Tips for Dedicated Hosted Resellers

So, how can you offer the best service as a dedicated server reseller? Start by choosing a reseller program that includes round-the-clock technical support. That way, you’ll always be able to get in touch with a knowledgeable representative for answers to your (and your client’s) questions.

Likewise, strive to be responsive. Even if your dedicated server reseller includes their own 24/7 support, there’s a good chance your clients will be reaching out to you first. Don’t leave them hanging for a reply. It’s a good idea to set up a ticket/support request form on your website that will immediately alert you if a client has a question or concern about a hosting plan. From there, you can respond as promptly as possible – even if it’s just to give them the phone number to your server reseller’s support team.

Get Started With Reseller Hosting Today!

At ReliableSite, we take pride in offering 24/7 support and customer service 365 days per year, so you can always rest assured that you and your clients will get the answers they need. Ready to get started with your dedicated server reseller program? Contact our team today to find out more or fill out your application!