What’s important to a hosting provider?
Let’s take a look at CloudieWeb, which provides cloud servers, VPS (virtual private servers), dedicated servers, web hosting and managed hosting. They offer great hardware and services with extensive support to their customers, including 24/7 live chat and live phone support. The company has primarily hosted their servers and website with ReliableSite since 2014, and has grown like never before.
CloudieWeb is primarily a “cloud” provider, although they sell more other types of hosting services. Since starting their business with ReliableSite, CloudieWeb has hosted its website and 90% of its services at our New York City metro area data center. Between 2014 and 2015, the company has grown at a rapid pace and ReliableSite’s dedicated servers have served as their backbone.
The company prides itself on efficiency. By using ReliableSite’s infrastructure and services as the basis of their business, they are avoid major investment into infrastructure (such as data center colocation and DDoS protection). “CloudieWeb provides a service that allows customers to achieve the same great service as our much larger competitors at a fraction of the cost,” according to Erkan Saliev, its CEO.
Hosting Requirements and Expectations
What they need:
- Support for 24/7 Live Chat used by over 300 customers a month
- New hardware with hands-on support
- A dependable and consistent network
- Custom hardware and pricing
- Potential for growth
- Proven stability
In the past CloudieWeb was frustrated by hosts that only stocked outdated hardware and did not provide adequate support. Their initial search included lower-priced providers that could not deliver the value and qualities they wanted.
Reliable Server Infrastructure
What we provide:
- Tier 3 and 4 data centers (guaranteed 99+% uptime, among other great data center features)
- On-Site hardware support (Data center technicians are available 24/7/365)
- Latest generation dedicated server hardware
- Custom hardware on request
- Stability (ReliableSite has been in the hosting industry since 2006, debt-free)
- Free DDoS protection
- Multiple data center locations in the USA
Supporting Great Hosting
Erkan, CloudieWeb’s CEO, credits ReliableSite with helping his company provide “award winning service” and grow quickly within one year. ReliableSite’s network, support team, and hardware are invaluable to this provider. These qualities are standard. Our enterprise-grade service is available to ever customer.
CloudieWeb has grown “to an unbelievable size”, Erkan says, “due to [ReliableSite’s] 100% uptime, fast build times, and even more importantly, the staff understand what we ask, and provide a clear concise answer within about 30 minutes.”
Growing a business is not just about infrastructure, but also about building lasting relationships. When people at two companies can work together well, it is extremely beneficial.
“The team here [at ReliableSite] works with us, and allows us to build our pricing around the amazing deals you give us each and every week,” Erkan complimented. “It’s an amazing experience, and we can’t wait to see how far we go together!”